Privacy Policy

This Privacy Policy describes how homegrid ("we", "us", "our") collects, uses, and protects your information when you use our platform available at homegrid.com or via WhatsApp ("Platform"). homegrid is operated by Shikhar Makhijani, an individual based in Bengaluru, India. By using homegrid, you agree to the terms of this Policy.

Account Information: Name, WhatsApp number, city, and household preferences you provide during onboarding
Usage Information: How you interact with our platform, meal preferences, feedback, and responses
Device Information: Device type, operating system, and browser information
Household Information: Cook details, dietary preferences, family composition - only what you voluntarily share
Transaction Information: Subscription and payment details processed securely via third-party payment gateways

To provide and personalize your meal planning experience
To coordinate with your cook via WhatsApp
To generate grocery lists and facilitate ordering on third-party platforms (Blinkit)
To improve our product and train our recommendation systems
To send you service updates, meal plans, and support communications via WhatsApp
To process payments and manage your subscription
To comply with applicable laws

We do not sell your personal data. We may share your information with:
Service Providers: Payment processors, cloud infrastructure, and analytics partners
Quick Commerce Platforms: Only the grocery list data necessary to create your cart on Blinkit
Legal Authorities: When required by law or court order

We use industry-standard encryption and security practices to protect your data. Your payment information is handled by PCI-compliant third-party payment processors. We do not store your card details.

We retain your data for as long as your account is active. Upon account deletion, we will delete your personal data within 30 days, except where retention is required by law.

You have the right to,
1. Access the personal data we hold about you
2. Request correction of inaccurate data
3. Request deletion of your data
4. Withdraw consent at any time

To exercise these rights, contact us at hello@homegrid.in

Our platform may interact with external services to deliver certain features. Any data shared with such services is limited to what is strictly necessary to provide you the service. Their use of your data is governed by their own privacy policies, which we encourage you to review.

We may update this Policy from time to time. We will notify you of significant changes via WhatsApp.

For any privacy-related concerns:
Email: hello@homegrid.in
Location: Bengaluru, India
Response time: Within 30 days of receipt